A Lifetime of Facilitation

Reflections from people who engaged, worked , learned, and shared facilitation challenges with Nick Housego

For decades, Nick Housego has helped groups work through complexity, hear different perspectives, and reach outcomes together.

These reflections come from people who have engaged Nick, learned from him, and experienced the impact of his facilitation across organisations, communities, and the profession itself.

What People Are Saying

  • Nick’s design facilitation skills were vital in helping us make progress at critical points in a complex, cross-agency program. His expertise and independence helped us get the program where it needed to go.

    Ellen D.
    ABN BN Program Manager, Department of Innovation, Industry, Science and Research

  • Nick gave me the space to participate fully while he managed the facilitation. He knew when to guide or direct, when to step back, and how to change approach when the workshop required it.

    Carmel R.
    Director, Program Design, Customer Service & Solutions

  • Nick combined incisive judgement, quick intellect, strong communication, and a finely tuned ethical compass. His courage and commitment enabled him to build trusted relationships quickly and perform consistently at a very high level.

    Scott J.
    Design Lead, Standard Business Reporting

  • Nick provided real leadership in encouraging meaningful debate and ensuring there were real outcomes. His facilitation made it much easier for the rest of us to contribute.

    Colin C.
    Program Director, APRA

  • Nick created the independence needed for people to speak openly and honestly. He helped surface the issues, gave everyone an opportunity to contribute, and kept the discussion constructive.

    John B.
    Chief Financial Officer, Australian Federal Police

  • Nick’s preparation and management of our conference were exceptional. His professionalism and organisation gave the team a clear way forward and ranked him among the best professional facilitators I have worked with.

    Greg H.
    Chief Internal Auditor, Australian Taxation Office

  • Nick is one of the best facilitators I have ever seen.

    Michelle C.
    Assistant Director, Stakeholder Management, Standard Business Reporting

  • Nick’s facilitation was, as always, world-class.

    Darren W.
    Assistant Director, Research and Systems, Northern Territory Revenue Office

  • The workshop was facilitated with a high level of professionalism, and the feedback from participants was very positive.

    Junaid C.
    Senior Director, Design, Tax Time 11

  • Nick’s insights, confidence, and focus made a real difference to the event.

    Tom B.
    Assistant Commissioner, Corporate Communication Branch, Corporate Relations

  • Nick used thoughtful techniques to draw out focused feedback and keep the group on track.

    Elenore E.
    Senior Director, Regulatory Implementation Branch, Department of Climate Change and Energy Efficiency

  • Nick encouraged every voice in the room, including people new to the forum, and handled challenging topics with sensitivity. He gave equal attention to agencies and banks while remaining directive when the situation required it.

    Vicki D.H.
    ME&I Design Team, Business Directions and Governance

  • Nick ensured the workshop ran smoothly and gave everyone the opportunity to speak on the issues being discussed.

    Paul V.
    Business Analyst, Office of State Revenue, Western Australia

  • Nick brought professionalism and focus to the workshop and was particularly effective at opening the group up for discussion.

    Matt C.
    Australian Taxation Office

  • Nick’s thoughtful facilitation allowed difficult administrative and technical issues to be aired while steering the group towards a shared understanding of intent and clear actions.

    John M.
    Assistant Commissioner, Standard Business Reporting

  • Nick is very good at getting groups involved in problem solving. I have used him repeatedly and have never been disappointed in the outcome.

    Morag L.
    Assistant Commissioner, Service Provider Management

  • Nick was extremely adept at getting a normally reserved audience to participate. He also helped novice presenters prepare to run their own sessions effectively.

    Andrew C.
    Acting Assistant Commissioner, Corporate Services Systems and Tax Management

  • The Client Relationship Manager role, particularly since Nick took it over, provided an important bridge between the agency and Standard Business Reporting. It helped resolve issues and move agencies forward.

    Carol R.
    Business Analyst, Business Systems Services, InTACT

  • Nick’s facilitation of the Government–Financial Institutions workshops was instrumental to their success. The relationships, confidence, and consistency he built across industry and government were critical to the project.

    Basil T.
    Assistant Commissioner, Indirect Tax–Case Leadership

  • Nick could quickly distil different views, identify the important issues, and make sure they received attention. His preparation helped us address the needs of the different agencies involved.

    Ivan B.
    Project Director, Northern Territory Revenue Office

  • Nick stepped in at short notice and skilfully guided the Super Leadership Conference towards its outcomes. His contribution was a key part of making the event successful.

    Alison L.
    Deputy Commissioner, Superannuation, Australian Taxation Office

  • The workshop was successful and Nick’s contribution was widely complimented. His support helped position the group well for the year ahead.

    Ross C.
    First Assistant Secretary, Regulatory Division, Department of Climate Change and Energy Efficiency

  • Nick’s involvement made an ambitious design outcome possible. Without his facilitation, the project would have faced greater cost and time pressures, while participants remained engaged enough to continue the work after the workshop.

    Andrew Z.
    Senior Director, ATO Outbound Design Lead, Service Delivery

  • Nick added real value by keeping discussion focused and creating a way to deal with emerging issues rather than allowing the group to lose direction.

    Lindsay R.
    Project Director, SRO NSW

  • Nick’s facilitation helped the group stay focused on the important topics and made the meeting considerably more productive.

    John R.
    Business Reporting Project, Queensland OSR

  • Nick’s facilitation got the project well underway in a single session.

    David D.
    First Assistant Commissioner, ATO People

  • Despite very short preparation times, Nick kept senior executives focused on achieving the required outcomes across two important workshops.

    John B.
    Chief Information Security Officer and Assistant Commissioner, Information Management

  • Nick’s rapport with agencies helped us understand their mood and needs, while leaving us with clear actions to take forward.

    Peter C.
    Project Director, Standard Business Reporting General Ledger

  • Nick got a challenging group through the work well and on time. His contribution made a significant difference to the outcomes and increased my confidence going into the next steering committee discussion.

    Hilary C.
    Online Capability, Business Solutions

  • Nick kept passionate and strong-minded participants on track, helped the group meet its objectives, and ensured unresolved issues had a clear way forward. I have since recommended him for other workshops.

    Tony O.
    Senior Director, Business Enhancement and Disclosure Teams, Australian Taxation Office

  • Nick kept the workshop focused and aligned with strategic direction. People left with a clear understanding of their roles and what needed to happen next.

    Shani R.
    Corporate Quality Performance, External Relations and Conformance

  • Nick helped us achieve our objectives without needing to be the technical content expert. His facilitation demonstrated the value of focusing on purpose, outcomes, and the process that helps a business get there.

    Peter G.
    Executive Director, Procure2Pay Solutions, ATO Finance

  • Nick managed heated debate, kept the group focused on requirements rather than premature solutions, and helped us reach an agreed approach ready for costing. Without his assistance, we would not have reached the desired outcome.

    Natasha B.
    Director, Strategy and Development Section, Business Reporting & Registration

  • Nick constructed an agenda and guided a challenging discussion in a way that enabled us to achieve the outcomes we needed. His expertise filled a capability gap in our business line.

    Lynne J.
    Director, Corporate Outbound Treatments Capability

  • Nick worked from a loose agenda and limited guidance yet helped the group tackle unfamiliar project-planning work. We finished with both a project plan and a more cohesive team.

    Andrew Z.
    Director, Service Delivery Quality Management & Performance

  • Nick engaged us, had us thinking, and moved us forward. The team left ready to implement the ideas generated in the session.

    Nich H.
    Senior Director, ATO Policy Integration

  • Nick guided us well beyond what we thought possible. The leadership team left with a clear, shared understanding of where we needed to go and what we needed to do next.

    Mary M.
    Director, Work Health and Safety, Workforce Strategy and Health

  • Getting the right facilitator markedly increases the likelihood of getting great outcomes. Nick is a great facilitator.

    Tracey R.
    Assistant Commissioner, Corporate Communications

  • Nick gave me the space to participate fully while he managed the facilitation. He knew when to guide or direct, when to step back, and how to change approach when the workshop required it.

    Carmel R.
    Director, Program Design, Customer Service & Solutions

  • Nick struck the right balance in how much he intervened, which is difficult to achieve with a large and diverse group.

    Donna C.
    Correspondence Capability, Australian Taxation Office

  • Nick managed a combined face-to-face and telephone workshop smoothly, keeping participation working across both formats.

    Jennifer D.
    Small & Medium Enterprises / Non Profit Centre, Australian Taxation Office

  • Nick prepared well, kept people involved, and remained flexible as the planning day changed. Even when we were unprepared on the second day, he stayed calm and kept the work moving.

    Suzanne H.
    Assistant Commissioner, Debt

  • Nick navigated us through a challenging day while keeping us focused, on time, and creatively open rather than falling back into traditional ways of working.

    Mary G.
    Business Improvement & Reporting, LB&I

  • Nick’s contribution began well before the event. His advice on how to structure the day helped us achieve the outputs and outcomes we needed, while his delivery on the day was integral to its success.

    Peter S.
    Site Leader, Albury, Service Delivery

  • Nick brought a wealth of design facilitation experience and was someone others could turn to for practical tips and guidance.

    Carla G.
    Design Lead, Business Solutions

  • Observing Nick provided a valuable opportunity to benchmark facilitation practice, discuss shared challenges, and strengthen capability through peer feedback and reflection.

    Vicki D.
    ME&I Design Team, Business Directions and Governance

  • Nick did more than facilitate the initial workshop. He continued to mentor the group with practical advice, helping people understand their new roles and identify the capabilities they still needed to develop.

    Janine C.
    Director, Publishing, ATO Corporate

  • Nick not only facilitated the conference effectively, he also helped novice presenters understand how to structure and deliver their own sessions to a large audience.

    Andrew C.
    Acting Assistant Commissioner, Corporate Services Systems and Tax Management

  • Nick became my go-to person for future workshops because of the quality of his facilitation.

    Nisha B.
    Taxation Office

  • Nick became a critical part of the wider Bank–Government workshop process, to the point that other agencies began asking how they could access his facilitation for their own important workshops.

    Gary F.
    Director, Technical & Case Leadership, Indirect Taxes

  • For a major external stakeholder event with a senior audience, Nick was one of the very few facilitators I believed had the experience and capability to do the job.

    Philip H.
    National Program Manager, Data Standards & E-Commerce, SuperStream Project

  • Nick led effectively in a challenging multi-agency delivery environment built around consultation, collaboration, and co-design, with strong outcomes and very favourable feedback from participating agencies.

    John M.
    Assistant Commissioner, Standard Business Reporting